Joseph Consulting were appointed to undertake a review of specific business processes within the Tenure and Business Program Directorate of Crown Lands.
Interviews and discussions were held with Frontline Staff to gather information and understand the business processes. The findings were presented in Bucket Diagrams that analysed ‘flow rates’ of the processes and to identified areas of ‘blockage’. Each Bucket Diagram was accompanied with significant recommendations that deliver operational clarity.
Brendan Logan
Acting Director Tenure and Business Programs
NSW Department of Industry – Crown Lands
www.crownland.nsw.gov.au
Joseph Consulting Clients will receive 15 entries into the draw.
Drawn 30/10/23
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Prof. R. Tomlinson noted 'The Joseph Consulting team have provided insightful professional input to this challenging project.'
Each Bucket Diagram was accompanied with significant recommendations that deliver operational clarity.
The ability to effectively engage with key stakeholders and to quickly see the whole business picture gave excellent clarity.